Refund policy

Returns & Store Credit

We understand that sometimes a piece may not fit or feel exactly as you expected. As a small, independent jewelry business, we carefully source each piece specifically for our customers, with many items being made-to-order, and do not maintain traditional inventory. For this reason, Sweet Mia Jewels accepts returns for store credit only on eligible full-price purchases.

Return Eligibility

Returns must be requested within 10 business days of delivery. To be eligible for a return, items must be unworn, undamaged, and in the exact condition in which they were received, including all original packaging and accompanying materials.

To initiate a return, please email us at sweetmia@sweetmiajewels.com. We will provide return instructions and a return shipping label.

Once your return is received, each item will be carefully inspected. If approved, you will receive store credit for the purchase price of the returned item, less the shipping charges. Sweet Mia Jewels reserves the right to refuse any return that does not meet these conditions. Store credit is issued after the returned item has been received and approved.

Store credit is valid for 30 days from the date it is issued and may be applied toward a future purchase from Sweet Mia Jewels. Store credit is non-refundable and cannot be exchanged for cash.

Items Not Eligible for Return

We cannot accept returns for any item that has been worn, damaged, altered, resized, engraved, or otherwise changed from its original condition.

Custom, personalized, engraved, resized, special-order, or otherwise altered pieces are final sale and are not eligible for return or store credit.

Because our pieces are sourced and made-to-order specifically for each customer, availability and fulfillment times may vary. If you have any questions about sizing, availability, or whether a piece will be right for you, we encourage you to contact us before placing your order. We are always happy to assist.

Processing Your Return

Please allow a short processing period after your return has been received and inspected for your store credit to be issued. You will receive confirmation by email once your return has been approved and your store credit has been created.